If you cancel or modify your booking:
- more than 48 hours before the date of arrival, no fees will be charged.
- less than 48 hours before the date of arrival (or if you do not arrive), 100% of the first nights’ accommodation will be charged to your credit card.
If you book and prepay, but:
- cancel before the start of a tour or concert, there is no refund, but we can transfer your booking to another date.
- do not arrive, or you arrive after the scheduled start time, we do not transfer or refund your payment.
The above cancellation policies apply for individual bookings. If you are thinking of making a 'group' booking, other cancellation policies apply. So, when you book for your group, you can discuss the cancellation policy with us. The group cancellation policy will be in any confirmation documentation that we may send to you.
Terms and conditions
We reserve the right to:
- add, withdraw, substitute and/or vary advertised tours and routes, prices and departure times
- refuse any person, for whatever reason, participation in a tour, at our discretion whether or not they have purchased a ticket.
Our tickets are for specific tour, time and date, and are a non-refundable purchase.
Promotional photography and/or filming is undertaken on a regular basis at Jenolan. You may be photographed or videoed on your tour.