"Michael and I have recently been married at Jenolan Caves and we would like to pass on our experience with you. Firstly I would like to thank your tour guides for their patience with making sure all our guests made it to Cathedral Chamber all in one piece and also for ensuring that I had plenty of rest breaks on my way in. In subsequent cave tours that followed over the next few days all your guides (including those in Ticket office) were nice, very knowledgeable and funny.
"Secondly we would like to congratulate you on your amazing Head Chef Nina. The food that was produced from your kitchen was impeccable, portion sizes were perfect and presentation was excellent. There was not a single negative thing said by our guests. All our meals were served on time and all your wait/bar staff were always cheerful and very friendly. This standard of service continued throughout our entire stay and every meal was faultless.
"Finally we must recognise Trish (and all reception team) for her amazing effort. From our beautifully decorated room upon arrival to all the details of the ceremony, ensuring the reception all ran well and the days following. Her professionalism was above reproach and she went above and beyond many, many times to ensure our stay was a treasured memory. Nothing was too much trouble. All our guests were very impressed and have made comment of their wish to return. Please pass on our thanks again to all your staff."
Michael and Wendy Hughes, October 2015
"Just a quick thank you – for hosting our wedding last weekend. Also if possible could you thank the kitchen and staff. The meals we received were excellently presented and people loved them. Particularly people talked very positively about the meat entrees and the Barramundi. It was also very nice to come back to a room which was specially prepared as well. Clearly the staff spent much time preparing it. I will have no hesitation in recommending Jenolan Caves to friends for a wedding in the future."
Shaun, September 2015
"Thank you so much for making our wedding the most perfect day we could have asked for. Everything was wonderful."
Katie & Mark, Sat 1st September 2012
"Everything about the wedding went without a hitch. All of our guests commented on the friendly but very efficient service we received throughout our stay from you and all of your staff, from the receptionist, those who served at the wedding and the room cleaning staff who managed to somehow make our room look presentable even though it was a central store room for a pile of wedding paraphernalia – they were all a delight to deal with. All our guests also were extremely impressed with the quality of the food both especially the canapés and at the reception, where the bride exercised her prerogative to delay everything - it might have caused chaos for your kitchen staff but it didn’t diminish the quality of the food or its presentation in any way.
"While it was an extra effort to hold the wedding in a remote location, it turned a wedding ceremony into a two or three day festival for the guests. It was a great experience – The bride and groom were ecstatic with the event which was always the most important part for us.
"Our sincere thanks to you in making our stay so memorable."
June & Warwick, 5th January 2012
"We just wanted to send you a quick email; thank you SO much for everything this weekend and all your time organising things! We appreciated it very much! Without you certain things wouldn't have happened and we had a perfect day!
"Thank you so much again for your time and effort you don't get paid enough!
"By the way our room looked great, it made our night :)
Peta & Mark, 14th January 2012