Cancellation Policy

PLEASE NOTE - As of the 13th August, all vehicles accessing Jenolan Caves will need to be escorted to and from the Jenolan Caves car park from the Top of Two Mile Road by a Transport for NSW escort vehicle.  This is required due to Two Mile Road only catering to one way traffic and to ensure the safety of our customers.  Escort vehicles will run at 20 minute intervals and guests will need to arrive 1 hour and 15 minutes prior to their booked activities.

*** GUESTS WILL NEED TO ARRIVE 1 HOUR AND 15 MINUTES PRIOR TO THEIR BOOKED ACTIVITIES ***

Please ensure your prompt arrival to ensure you provide yourself with the required time to meet an escort vehicle that will enable you to make your cave tour booking time. 

Escort vehicles will leave the Jenolan Caves car park at 20 minutes interval to go back up the hill after your cave tour.

Please also familiarise yourself with directions before setting out for Jenolan (more information available on our website) as there are several road diversions and roadworks in place.