Jenolan Caves

FAQs

Coming and going
Concessions, children and Defense Force staff
Clothing and weather
Booking
Disabled visitors
Pets and assistance (service) animals
Miscellaneous
Food
Accommodation
COVID-19 safety

Is there public transport to Jenolan Caves?

No.  Most visitors drive or arrive on a coach tour.  You can catch a train from Sydney's Central Railway Station to Katoomba Station, and then get a coach to Jenolan Caves.  Full details

Can I get a taxi or a rental car nearby?

There are multiple taxi companies that can drive to Jenolan. They like you to pre-book. We do not prefer any particular company, but can help with phone numbers.

How much time does it take to get to Jenolan Caves?

Travel time varies, depending on where you start, and also on delays and stops that you might make along the way.  Generally, if you take the fastest route, and you do not stop or experience delays, it takes approximately 3 hours from Sydney Airport to Jenolan Caves.  It takes 2.5 hours from Parramatta, 1.25 hours from Katoomba, 1 hour from Bathurst and 3 hours from Canberra. If you are following a GPS or Google maps, their timings are often inaccurate. Allow an extra half an hour on top of its estimated arrival time. Details

Is road access restricted?

The two roads leading into the Jenolan valley are winding, and the road from Oberon is steep. Therefore neither road is suitable for vehicles towing caravans.

Every day, from 11.45am to 1.15pm, we close the road to traffic leaving Jenolan in the direction of Katoomba. For 90 minutes, the road becomes 'one way', to allow large coaches to enter Jenolan safely.  However, if you would like to leave Jenolan during this time, you can travel via Oberon (Edith Road).

How long before my tour should I arrive?

Minimum half an hour before your tour starts,longer during school holidays or long weekends/public holidays.

If I'm running late will the tour wait for me?

No, the tours need to run on time and to schedule, if you are running late try to inform the Guides Office so they can either move you to the next available tour or convert your tickets to a voucher.

How much parking is there and does it cost anything?

The parking is free but limited, the earlier you arrive the better chance you have of getting a park. Especially on a holiday or long weekend.

Is fuel available?

No.  We do not sell fuel at Jenolan. The closest fuel is available at Oberon (30km) or Mt Victoria (55km). Please plan to buy fuel on your way to the caves.


Are there concession prices available?

Yes. reductions are available for Australina Aged pension and Australian Seniors card holders only.

Is there a discount for Defence Force personnel?

Yes, a 10% discount applies to all cave tour tickets for Defence Force personnel, their spouse/partner and their immediate family. However, this discount is not available for online bookings. Please pre-book by phone, so that we can make a note of your Defense Force ID. On arrival, show your Defense Force ID card to our ticket seller, and pick up your tickets.  This discount applies to all cave tours, including Adventure Caving.

What age constitutes a child ticket?

6-17 years old

If my child is under 6, do they still need a ticket?

Yes, they need an infant under 6 ticket. It is free.

Can I take a baby pram or stroller in the caves?

No.  You cannot take a pram or stroller through any of the caves at Jenolan.  Also, we strongly recommend that you do not use backpack child carriers on cave tours.


Is it cold in the caves?

Temperature inside the caves does not change with the seasons.  It is always approximately 15 degrees Celsius, comfortable for walking and climbing stairs.  If you are attending an underground concert, bring something warm to wear during the concert.

What should I wear for my cave tour?

Wear sturdy, non-slip shoes and comfortable clothing, similar to what you would wear for a bushwalk. High heels and 'thongs' are not recommended for any tour.

Can we still visit the caves if it is raining?

Yes.  The caves are safe in all weather conditions, and tours are unaffected by rain.


Should I pre-book a tour?

Tours run at regular intervals, from 9.30am to 5.00pm, every day of the year.  Additional tours operate during busy times.  However, each tour has a limited number of available places.  We strongly recommend that you pre-book, particularly during holidays and on weekends, to avoid disappointment and having to wait for the next available tour. Follow this link to our caves page to book online.

I Booked my tickets online but I can't print them, can I just show the email?

Yes, having the email is enough, taking a screenshot of the ticket before arrival is also recommended as reception can be patchy or unavailable.

If I booked my tickets over the phone do I receive a confirmation?

If you provide your email address we can send you your tickets and receipt, otherwise the tickets will be in the Guides Office under your last name.

I'm trying to book online but I can't select the time I want?

This normally means the tour is sold out or has insufficient vacancy for your group size.

I wanted to book the combo deal online but it won't let me pick the second time?

This most likely means that tour is sold out and another time will need to be selected.

Is the combo deal available at the ticket office or over the phone?

No, the deal is only available online.

Can I use my Entertainment book voucher over the phone or online?

No, all voucher sales must be carried out in person at the ticket office

Can I use other vouchers (prize vouchers etc.) online?

No, for other voucher sales you will need to make a phone booking.

Can I get a refund if I changed my mind?

We do not offer refunds for change of mind. We can however move your tickets to another cave with space available of the same or lesser value.


Are any tours suitable for 'disabled' visitors?

Generally,all caves are difficult to access. None of our standard tours can accommodate wheelchairs. However, we can arrange a special tour into the first part of the Orient Cave, which is wheelchair accessible. To enable us to arrange a guide, you must book in advance, for this special tour. For those with reduced mobility, we recommend The Imperial Cave, our easiest 'standard' tour.

Is 'disabled' parking available?

Yes.  There are designated parking areas, next to the bus parking area, behind Jenolan Caves House and next to the ‘Mountain Lodge’. If these spaces are filled, we can arrange for a 'courtesy bus' to pick you up from the main car park. Please ask at the Ticket Office.

Does Caves House have wheelchair access?

Caves House has one guestroom which has a wheelchair-friendly ensuite. At the front of Caves House, a short ramp leads into the main foyer. From there, you can access the gift shop and elevator, however the toilets off the foyer are not accessible.  Taking the elevator upstairs, you can access the bar and Chisolm's Restaurant on the first floor and your guestroom on the second or third floor. However, the toilets nearest to Chisolm's Restaurant do not have wheelchair access, and there is also no access to the sunken lounge next to the bar.

At the rear of Caves House, near the disabled parking space, a ramp leads to the back door, which opens on approach. From there, you can access the Caves Cafe, front verandah, disabled toilet and guest lounge. The front verandah also has motion-sensing doors.

However, there is no wheelchair access to the Kanangra-Boyd Function Room or to the pre-function room (with pool table).


Are pets or assistance (service) animals allowed at Jenolan Caves?

Jenolan is in a dedicated conservation and wildlife reserve.  Pets are not allowed within this reserve. 

However, you can bring your trained and accredited assistance (service) animal, for example, your guide dog or hearing dog. However, you must also bring and show your animal's official certification as an assistance animal. Your assistance animal must remain on a lead at all times while on tour, in the surrounding area, in the car park and while on any part of the reserve.  This helps to protect the unique flora and fauna on the reserve. Also, as the NPWS conducts aerial baiting, to irradicate foxes and wild dogs, keeping your animal on a lead at all times also safeguards them. 


What food is available for people on restricted diets?

For breakfast and dinner at Chisolm's Restaurant, the menu includes vegetarian, gluten free and dairy free choices. 

Our Caves Cafe offers vegetarian choices throughout the day, for snacks and light lunches.

Please note that our food is neither kosher nor halal.  if you bring your own food, you are welcome to use our picnic areas.

Are there BBQ facilities available?

Due to COVID-19 restrictions there is currently no access to our BBQ areas.

Can I get all-day breakfast in Chisolm's Restaurant?

No. We have multiple dining options, like High Tea. Also, the Caves Café serves delicious bacon and egg rolls in the morning, sandwiches, burgers, pizza, fish & chips etc. and other pre-packaged foods through the day.


What is the best cave to see?

There is no such thing as the ‘best cave at Jenolan’, as they are all very different.  It is like asking what is the best food on a menu.  It is a subjective choice. Your choice depends on several factors, including your fitness level and tour duration.  Age is also a factor, as not all caves are suitable for younger children, and some caves are too strenuous for less mobile adults.

Follow this link to look at our different cave tours. If you have a specific tour you would like to do, we recommend booking ahead to avoid disappointment.

However, the Lucas Cave is our largest and most famous cave tour.  It contains the ‘Cathedral’, our most famous cave chamber and has 951 stairs throughout.

Can I take photographs in the cave?

Yes.  Photography is permitted on all tours, although flash photography is discouraged. Tripods, monopods and selfie sticks are not allowed on tours, and may not be brought into any cave.

How many cave tours can I do in a day?

It would take 3 or 4 days to see all the guided show cave tours at Jenolan!  In addition, there are our Adventure Caving tours and self-guided tour!  However, in a single day, the average adult can comfortably visit 3 show caves.


Is there camping at Jenolan Caves?

There is no campsite at Jenolan.

Does Caves House have Wi-Fi?

Yes we do have free wi-fi on the ground floor of Caves House. It is good enough to send texts and emails but cannot stream videos or video calls. We are constantly working to upgrade the bandwidth with our suppliers. When we upgrade the hotel, we will ensure there is wi-fi throughout.

Can I check in early?

Yes. Please contact us and put in a request. We will do our best to accommodate special circumstances.

Can I leave my luggage somewhere after checking out?

Yes. Please as our team at Caves House Reception.

Can I pay by Amex or Ali Pay?

Not yet. We will update our website, when we are able to accept any new mode of payments.

Can I get hypoallergenic linen in my room?

No, due to the heritage nature of the building and remote location. We are working with our suppliers to add this as a service. Until then, may we request you to carry your own.

Do you have room service and after-hours meals?

No. We will add this feature after the planned hotel upgrade and renovations in 2022.

What entertainment options do I have for my kids?

Mainly nature - caves and bush walks. Being a heritage building in a remote area, we request families to explore the flora and fauna around the Jenolan precinct. Please carry your own devices, board games, books or other items of interest.

What pillow options do I have?

No. We can provide extra pillows, but we do not have a pillow menu. 

Where is the nearest chemist?

Oberon, 30 km from Jenolan. Open 7 days, please check timings on https://www.oberonpharmacy.com.au/


 

What can be booked?

  • Caves - Temple of Baal, Orient, Chifley, Imperial, and Lucas can be booked up to April 26, 2021. Most of the weekend cave tours are available with an accommodation or Chisolm’s dining booking. There are some limited cave-only tickets available for weekends and weekdays.
  • Accommodation - 52 rooms available across Caves house and Mountain Lodge
  • Food and beverage options
    • Caves Café
    • Chisholm’s Restaurant - a la carte – Breakfast, dinner, lunch for in-house guests
    • Weekend - a la carte lunch – day visitors & overnight guests – available public holidays, Saturday, Sunday and NSW school holidays – 12:00pm, 12:45pm, 1:30pm
    • High tea– available everyday – 11am, 12pm, 12:45pm, 1pm, 2:15pm, 3pm.  
  • Gift store
  • Some walking tracks (These are updated on a case-by-case basis, based on current works happening around the site)

Are the caves open for tours?

No. All of Jenolan is temporarily closed up to and including 5 April 2021.  More information.

Why are some of the cave tours still closed? When will they re-open? (especially when some of your tours have opened and other group activities such as gyms and cinemas have reopened)?

Most of Jenolan’s Cave Tours remain temporary closed, except for the Temple of Baal and the Orient, the Chifley, Imperial and the Lucas caves. This is due to the unique challenges of ensuring a COVID-safe environment within the caves, which have irregular spaces and narrow or confined passages.

Along with the NSW National Parks and Wildlife Service, we are working to conduct risk assessments and plan to strategically begin reopening additional caves where and when it is safe to do so.

We will provide further updates as they become available and subject to advice from the NSW Government’s Chief Medical Officer and NSW Health.

Our website and social media channels will be updated as our operations change, signing up for our e-news or following us on social media is the best way to stay up to date.

In the meantime we have a range of above ground experiences available, including walking tracks, wildlife spotting, a variety of food and beverage options from take away, to dine in and high tea experiences.

As we continue to carry out repair works to areas and infrastructure damaged by fire or flood we may have to close sections of the site. Areas that are closed are signposted and we continue to update the information on our website.

Do I need to pre-book?

Yes, to avoid disappointment and to ensure we are complying with COVID-19 safe procedures, all guests wanting to do a cave tour need to book in advance. We will not be allowing non-booking guests on tours until further notice. You can book a weekend or public holiday cave tour with an accommodation or dining package, we have released our new tour schedule with bookings available up until the 15th March. At this stage we are releasing schedules two weeks in advance.

Why can I only book a tour in until April 26?

In an effort to remain flexible with our operations and avoid any disappointment for our guests, we are only opening up our tour schedule two weeks in advance for a short period. This allows us to adapt the schedule and hopefully add more tours as soon as we are able to.

What if I want to book a month or more in advance?

At this stage, we are only opening up our tour schedule two weeks in advance. We have opened up bookings until 29 March, so please keep a look out for the new schedule release that includes your date so you can book as soon as it becomes available.

If the date you want to tour is not available yet, you can book your accommodation or dining now and then contact us two weeks out to purchase your cave tour. Pre-book on this website.

Please remember, tours are via pre-booking only and the best way to keep up to date is to check this website sign up for our e-news or join our Facebook community.

I only want to book a weekend cave tour but there seems to be only packages with accommodation and dining? How can I book a cave-only tour?

To ensure we are complying with Covid-19 restrictions, we have reduced the amount of guests we are able to guide per tour (and we also only have five of our show cave tours open), this means there is a limited number of guests that are able to book tours so our phased opening approach means that most of our weekend tours can be booked with an accommodation or dining experience. We do have a limited amount of cave-only tickets available on weekends too. If you cannot see any tickets available it means we have sold out for that day, take a look at some other day options that are further out to see if there are some available. We have also released a greater amount of cave-only tickets available during weekdays. We do hope that we will be able to open up more tours, more caves and have more guests on our tours when restrictions lift further. In the meantime, staying at iconic Caves House or dining in one of the last remaining grand ballrooms in Australia is quite an experience so we encourage you to join us for a night or a meal and experience Caves House before she gets a much needed facelift next year.

I have already toured the Orient, Temple of Baal, Chifley, Imperial or Lucas. When are your other show cave and adventure caves opening up for tours?

COVID-19 restrictions as well as some current works happening at the precinct mean that we can only open up these caves from the 30th November, however we hope to be able to add more tours to our schedule soon. Please keep a look out on our website for the tour schedule to see what is available, we will also announce added caves on our social media. In the meantime, we encourage you to visit even if you have already seen the current open caves as limited numbers on the tours mean you will experience a very exclusive tour. 

How many people are able to go on a tour at one time?

To ensure we are complying with the 2 square metre rule and 1.5 metres between family groups where possible, we are only able to guide 12 people in the Orient, 12 people in the Temple of Baal, 20 in the Chifley & Imperial, and 25 in the Lucas cave, at any one time.

What COVID-19 restrictions apply to me if I want to visit?

Public gatherings are restricted to a maximum of 100 people outside who do not live together. 

People who are in self-isolation or quarantine in response to COVID-19 are not permitted at Jenolan Caves.

Each enclosed area has signage indicating the maximum number of occupants based on the 2 square metre rule and restrictions as per the public health orders. Visitors are obliged to comply with these maximums and move to another area if the space is at capacity. In case of any issues please contact staff on duty.

If you are visiting Jenolan Caves, avoid busy areas. You must practice physical distancing and remain at least 1.5m from any other person not from your household where possible.

All visitors need to practice good hygiene; hand sanitisation stations will be available along with hand washing facilities.
To stay safe, it is best to assume that the last person who touched the surface before you has the virus. Visitors may wish to bring their own cleaning products for additional protection and peace of mind, in particularly for walking track or picnic areas.

Visitors should check the closure alerts on the Jenolan Caves webpage before visiting as the situation is changing rapidly. Some closures remain in place following the recent bushfires and floods or for other operational purposes.

What COVID-19 safe practices are in place for the cave tours?

We pride ourselves on the safety, comfort and enjoyment of our guests and as a result the following COVID-19 safe practices have been implemented for our cave tours at Jenolan:

  • It is strongly recommended that guests where masks on the tour. We will have a limited supply of masks in the event you are not able to supply your own.
  • All staff and guests advised to remain at home and get tested if they feel unwell.
  • Pre-booking accommodation, dining and cave experience is a condition of entry.
  • Cave tours are limited to the 2 square metre rule throughout the cave and we have limited the number of guests per tour in line with this.
  • Cave tours will be organised by household where possible and households to remain 1.5 metres apart where possible.
  • Visitors are required to bring their own sanitation supplies and practice good hygiene.
  • Visitors are encouraged to wear face masks.
  • All cave handrails will be sanitised daily in each cave.
  • Records of visitors and staff will be recorded for the purpose of contact tracing and held for 28 days.
  • Hand sanitation stations are set up at the entry and exit to each cave tour (as well as in the accommodation and dining areas).
  • Reservation holders will provide names and contact details of all group members and will be required to do a Covid-19 check-in either at reception or at Chisolm’s restaurant upon arrival.

We have full COVID safety plans for all parts of our business. You can access them all here.

What extra precautions are in place?

Our priority is always the safety of our guests, staff and other visitors. Working with the advice provided by NSW Health and the State and Commonwealth Governments, we have put in place a COVID-safe plan.

Our COVID-safe plan includes a range of measures to reduce the risk associated with COVID-19 including but not limited to:

  • Hand washing and sanitisation stations are in place at key locations;
  • Physical distancing measures including; floor markers, reduced capacities in enclosed spaces based on the 2sqm rule and allowable capacities under the public health orders, 1.5m spacing of tables and furniture where possible;
  • We have increase our cleaning regimes with a focus on high touch areas;
  • Hygiene and social distancing posters are on display;
  • Individual menus are provided to each restaurant patron;
  • We have adapted our food service to reduce visitor and staff interactions and provide al a carte food service in our restaurant,
  • Payments are encouraged through card tapping services.

We are also asking all visitors to delay their visit if they have experienced any flu-like symptoms in the last 14 days such as a fever, cough, sore throat or shortness of breath, or if they have been in close contact with someone who has been diagnosed with COVID-19.

What if I am booking from a Covid-19 case location?

Please check the latest case locations at https://www.nsw.gov.au/covid-19 to determine if you are able to travel.

Do I need to wear a mask?

We strongly recommend you bring and wear a mask. You should also bring your own sanitation supplies and practice good hygiene.

What if I have booked a tour and feel unwell?

All guests that feel unwell are advised not to visit Jenolan and get tested. We offer complete flexibility in booking arrangements. Our staff are happy to assist you by booking alternative dates, offering a voucher valid for up to three years or providing a refund if you need to cancel. If you require assistance, please call us on 1300 76 33 11.

Am I able to maintain 1.5 metres from other guests on the tours?

Cave tours are limited to the 2 square metre rule throughout the cave and we have limited the number of guests per tour in line with this. Cave tours will be organised by household where possible and households are to remain 1.5 metres apart where possible. The 1.5metre social distancing rule is highly recommended but not a mandatory health order from the NSW Government based on the revised health orders.  

Are you sanitising hand surfaces in the caves?

Yes, we are sanitising the handrails daily in each cave. We are using a sanitisation material that is recommended for COVID-19 but will not harm the cave environment. 

We have also provided hand sanitation stations at the start and end of each cave tour.

I have already seen the Orient, Temple of Baal, Chifley, Imperial and Lucas caves, and don't wish to tour them again.  What else is there to do if the other caves and the Blue Lake are closed?

Caves House is a great base to explore our region, including towns such as Oberon, Lithgow and Bathurst as well as other attractions such as Mayfield Gardens. There are also many walks and intriguing heritage still accessible around the Jenolan Caves precinct. We have an information pack on all the things to do and see around Jenolan Caves and our region, which we can send via email or provide to you on arrival. Chisholm’s Restaurant is also open and provides the perfect setting and delicious meals to relax with family and friends.

I tried to pre-book and the date I want to tour is not available. Can I just turn up?

Due to COVID-19 restrictions, including complying with the 2 square metre rule and 1.5 metres between family groups where possible, we have reduced the number of guests per tour and therefore we have very limited numbers. Pre-booking your tour is a condition of entry and therefore if a tour is not available to book unfortunately you will need to pick another date. We apologise for the inconvenience but hope you understand the very limited number of tours and the reduced capacity that we are restricted to for the time being. We hope to be able to add more tours to our schedule soon. Please keep a look out on our website for the tour schedule to see what is available, we will also announce added caves and tours on our social media.

What is your booking/refund/cancellation policy?

We offer complete flexibility in booking arrangements. Our staff are happy to assist you by booking alternative dates, offering a voucher valid for up to three years or providing a refund if you wish to cancel. If you require assistance, please call us on 1300 76 33 11.

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Jenolan Caves Apps
4655 Jenolan Caves Road, Jenolan Caves, Blue Mountains NSW. Ph: 1300 76 33 11 or +61 2 6359 3911
Sydney Bucket List2011 Winner - Australian Tourism Awards

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