Jenolan Caves

FAQs

Is there public transport to Jenolan Caves?

No.  Most visitors drive or arrive on a coach tour.  You can catch a train from Sydney's Central Railway Station to Katoomba Station, and then get a coach to Jenolan Caves.  Full details

How much time does it take to get to Jenolan Caves?

Travel time varies, depending on where you start, and also on delays and stops that you might make along the way.  Generally, if you take the fastest route, and you do not stop or experience delays, it takes approximately 3 hours from Sydney Airport to Jenolan Caves.  It takes 2.5 hours from Parramatta, 1.25 hours from Katoomba, 1 hour from Bathurst and 3 hours from Canberra.  Details

How long before my tour should I arrive?

Minimum half an hour before your tour starts,longer during school holidays or long weekends/public holidays.

Can I take a baby pram or stroller in the caves?

No.  You cannot take a pram or stroller through any of the caves at Jenolan.  Also, we strongly recommend that you do not use backpack child carriers on cave tours.

Is it cold in the caves?

Temperature inside the caves does not change with the seasons.  It is always approximately 15 degrees Celsius, comfortable for walking and climbing stairs.  If you are attending an underground concert, bring something warm to wear during the concert.

Can we still visit the caves if it is raining?

Yes.  The caves are safe in all weather conditions, and tours are unaffected by rain.

What is the best cave to see?

There is no such thing as the ‘best cave at Jenolan’, as they are all very different.  It is like asking what is the best food on a menu.  It is a subjective choice. Your choice depends on several factors, including your fitness level and tour duration.  Age is also a factor, as not all caves are suitable for younger children, and some caves are too strenuous for less mobile adults.

Follow this link to look at our different cave tours. If you have a specific tour you would like to do, we recommend booking ahead to avoid disappointment.

However, the Lucas Cave is our largest and most famous cave tour.  It contains the ‘Cathedral’, our most famous cave chamber and has 951 stairs throughout.

Should I pre-book a tour?

Tours run at regular intervals, from 9.30am to 5.00pm, every day of the year.  Additional tours operate during busy times.  However, each tour has a limited number of available places.  We strongly recommend that you pre-book, particularly during holidays and on weekends, to avoid disappointment and having to wait for the next available tour. Follow this link to our caves page to book online.

What age constitutes a child ticket?

6-17 years old

If my child is under 6, do they still need a ticket?

Yes, they need an infant under 6 ticket. It is free.

Are there concession prices available?

Yes. reductions are available for Australina Aged pension and Australian Seniors card holders only.

I Booked my tickets online but I can't print them, can I just show the email?

Yes, having the email is enough, taking a screenshot of the ticket before arrival is also recommended as reception can be patchy or unavailable.

If I booked my tickets over the phone do I receive a confirmation?

If you provide your email address we can send you your tickets and receipt, otherwise the tickets will be in the Guides Office under your last name.

What should I wear for my cave tour?

Wear sturdy, non-slip shoes and comfortable clothing, similar to what you would wear for a bushwalk. High heels and 'thongs' are not recommended for any tour.

Can I take photographs in the cave?

Yes.  Photography is permitted on all tours, although flash photography is discouraged. Tripods, monopods and selfie sticks are not allowed on tours, and may not be brought into any cave.

Are any tours suitable for 'disabled' visitors?

Generally, all caves are difficult to access. None of our standard tours can accommodate wheelchairs. However, we can arrange a special tour into the first part of the Orient Cave, which is wheelchair accessible.  To enable us to arrange a guide, you must book in advance, for this special tour.  For those with reduced mobility, we recommend The Imperial Cave, our easiest 'standard' tour. 

Is 'disabled' parking available?

Yes.  There are designated parking areas, next to the bus parking area, behind Jenolan Caves House and next to the ‘Mountain Lodge’. If these spaces are filled, we can arrange for a 'courtesy bus' to pick you up from the main car park. Please ask at the Guides Office.

How many cave tours can I do in a day?

It would take 3 or 4 days to see all the guided show cave tours at Jenolan!  In addition, there are our Adventure Caving tours and self-guided tour!  However, in a single day, the average adult can comfortably visit 3 show caves.

Can I do the Self-Guided tour without buying a ticket for a guided tour?

The self-guided tour of the Devil’s Coach House cave and Nettle Cave is free. It is a ‘twilight cave’ environment, and does not explore the dark caves that you visit on your guided tours. To help you get the most out of your Nettle Cave experience, before you do the self-guided tour, on your smart phone or tablet, go to the App Store or Google Play Store, search for Jenolan Caves and download the Jenolan App.  The app provides considerable information about the cave and can be downloaded in 13 major languages.

How much parking is there and does it cost anything?

The parking is free but limited, the earlier you arrive the better chance you have of getting a park. Especially on a holiday or long weekend.

Is fuel available?

No.  We do not sell fuel at Jenolan. The closest fuel is available at Oberon (30km) or Mt Victoria (55km). Please plan to buy fuel on your way to the caves.

Are dogs allowed at Jenolan Caves?

No. Jenolan is in a dedicated conservation and wildlife reserve.  No pets are allowed within this reserve.

Is there camping at Jenolan Caves?

There is no campsite at Jenolan.

Is road access restricted?

The two roads leading into the Jenolan valley are winding, and the road from Oberon is steep. Therefore neither road is suitable for vehicles towing caravans.

Every day, from 11.45am to 1.15pm, we close the road to traffic leaving Jenolan in the direction of Katoomba. For 90 minutes, the road becomes 'one way', to allow large coaches to enter Jenolan safely.  However, if you would like to leave Jenolan during this time, you can travel via Oberon (Edith Road).

Does Caves House have Wi-Fi?

Yes.

What food is available for people on restricted diets?

 

For breakfast and dinner at Chisolm's Restaurant, the menu includes vegetarian, gluten free and dairy free choices. 

Our Caves Cafe offers vegetarian choices throughout the day, for snacks and light lunches.

Please note that our food is neither kosher nor halal.  if you bring your own food, you are welcome to use our picnic areas.

I'm trying to book online but I can't select the time I want?

This normally means the tour is sold out or has insufficient vacancy for your group size.

I wanted to book the combo deal online but it won't let me pick the second time?

This most likely means that tour is sold out and another time will need to be selected.

If I'm running late will the tour wait for me?

No, the tours need to run on time and to schedule, if you are running late try to inform the Guides Office so they can either move you to the next available tour or convert your tickets to a voucher.

Can I get a refund if I changed my mind?

We do not offer refunds for change of mind. We can however move your tickets to another cave with space available of the same or lesser value.

Is the combo deal available at the ticket office or over the phone?

No, the deal is only available online.

Can I use my Entertainment book voucher over the phone or online?

No, all voucher sales must be carried out in person at the ticket office

Can I use other vouchers (prize vouchers etc.) online?

No, for other voucher sales you will need to make a phone booking.

 

                                                                                                                                                                                              Back to top

 

 

 

Jenolan Caves Apps
4655 Jenolan Caves Road, Jenolan Caves, Blue Mountains NSW. Ph: 1300 76 33 11 or +61 2 6359 3911
2011 Winner - Australian Tourism Awards

Please Contact Me