Jenolan Caves

FAQs

Coming and going
Concessions, children and Defense Force staff
Clothing and weather
Booking
Disabled visitors
Pets and assistance (service) animals
Miscellaneous
Food

Dine & Discover

 

Accommodation
COVID-19 safety

Is there public transport to Jenolan Caves?

No.  You must self-drive, and currently no tour operators are coming to Jenolan.   Full details

Can I get a taxi or a rental car nearby?

We do not favour any particular taxi or rental car company, but can help with phone numbers.

How much time does it take to get to Jenolan Caves?

Travel time varies, depending on where you start, and also on delays and stops that you might make along the way.  Because Jenolan Caves Road is currently closed, you must drive a much longer route, via Oberon.  Generally, if you do not stop or experience delays, it takes approximately 2.5 hours from Penrith to Jenolan Caves.  It takes 2 hours from Katoomba, 1 hour from Bathurst and 3 hours from Canberra. If you are following a GPS or Google maps, their timings are often inaccurate. Allow an extra half an hour on top of its estimated arrival time. Details

Is road access restricted?

Jenolan Cave Road is currently closed for major repairs.  All vehicles must use Edith Road, which is very steep, narrow and winding with several tight hairpin bends.  Edith Road is not suitable for vehicles towing caravans or any vehicle larger than a 12-seat minivan.  Find out more about Getting Here.

How long before my tour should I arrive?

Minimum half an hour before your tour starts,longer during school holidays or long weekends/public holidays.

If I'm running late will the tour wait for me?

No, the tours need to run on time and to schedule, if you are running late try to inform the Guides Office so they can either move you to the next available tour or convert your tickets to a voucher.

How much parking is there and does it cost anything?

Please park in our upper carpark. You will see parking signage when you arrive. Parking is free. Our carpark, our concierge will greet you, check your tickets and direct you about getting down the hill to the caves and hotel.  There is a lovely walk (approx. 500m) down to Caves House. If you not wish to walk, or are unable to, we have a regular complimentary shuttle buse service that can take you down the hill, and back up again to your car. Please wear a mask in the shuttle bus.  

Is fuel available?

No.  We do not sell fuel at Jenolan. The closest fuel is available at Oberon (30km). Please plan to buy fuel on your way to the caves.


Are there concession prices available?

Yes. reductions are available for Australina Aged pension and Australian Seniors card holders only.

Is there a discount for Defence Force personnel?

Yes, a 10% discount applies to all cave tour tickets for Defence Force personnel, their spouse/partner and their immediate family. However, this discount is not available for online bookings. Please pre-book by phone, so that we can make a note of your Defense Force ID. On arrival, show your Defense Force ID card to our ticket seller, and pick up your tickets.  This discount applies to all cave tours, including Adventure Caving.

What age constitutes a child ticket?

6-17 years old

If my child is under 6, do they still need a ticket?

Yes, they need an infant under 6 ticket. It is free.

Can I take a baby pram or stroller in the caves?

No.  You cannot take a pram or stroller through any of the caves at Jenolan.  Also, we strongly recommend that you do not use backpack child carriers on cave tours.


Is it cold in the caves?

Temperature inside the caves does not change with the seasons.  It is always approximately 15 degrees Celsius, comfortable for walking and climbing stairs.  If you are attending an underground concert, bring something warm to wear during the concert.

What should I wear for my cave tour?

Wear sturdy, non-slip shoes and comfortable clothing, similar to what you would wear for a bushwalk. High heels and 'thongs' are not recommended for any tour.

Can we still visit the caves if it is raining?

Yes.  The caves are safe in all weather conditions, and tours are unaffected by rain.


Should I pre-book a tour?

Tours run at regular intervals, from 9.30am to 5.00pm, every weekend.  Each tour has a limited number of available places.  Pre-booking is mandatory. 

I Booked my tickets online but I can't print them, can I just show the email?

Yes, having the email is enough, taking a screenshot of the ticket before arrival is also recommended as reception can be patchy or unavailable.

If I booked my tickets over the phone do I receive a confirmation?

If you provide your email address we can send you your tickets and receipt, otherwise the tickets will be in the Guides Office under your last name.

I'm trying to book online but I can't select the time I want?

This normally means the tour is sold out or has insufficient vacancy for your group size.

I wanted to book the combo deal online but it won't let me pick the second time?

This most likely means that tour is sold out and another time will need to be selected.

Is the combo deal available at the ticket office or over the phone?

No, the deal is only available online.

Can I use other vouchers (prize vouchers etc.) online?

No, for other voucher sales you will need to make a phone booking.

Can I get a refund if I changed my mind?

We do not offer refunds for change of mind. We can however move your tickets to another cave with space available of the same or lesser value.


Are any tours suitable for 'disabled' visitors?

Generally,all caves are difficult to access. None of our standard tours can accommodate wheelchairs. However, we can arrange a special tour into the first part of the Orient Cave, which is wheelchair accessible. To enable us to arrange a guide, you must book in advance, for this special tour. For those with reduced mobility, we recommend The Imperial Cave, our easiest 'standard' tour.

Is 'disabled' parking available?

Yes.  We can arrange for a 'courtesy bus' to escort your vehicle from the main car park down to the caves precinct. Please ask at the Ticket Office.

Does Caves House have wheelchair access?

Caves House has one guestroom which has a wheelchair-friendly ensuite. At the front of Caves House, a short ramp leads into the main foyer. From there, you can access the gift shop and elevator, however the toilets off the foyer are not accessible.  Taking the elevator upstairs, you can access the bar and Chisolm's Restaurant on the first floor and your guestroom on the second or third floor. However, the toilets nearest to Chisolm's Restaurant do not have wheelchair access, and there is also no access to the sunken lounge next to the bar.

At the rear of Caves House, near the disabled parking space, a ramp leads to the back door, which opens on approach. From there, you can access the Caves Cafe, front verandah, disabled toilet and guest lounge. The front verandah also has motion-sensing doors.

However, there is no wheelchair access to the Kanangra-Boyd Function Room or to the pre-function room (with pool table).


Are pets or assistance (service) animals allowed at Jenolan Caves?

Jenolan is in a dedicated conservation and wildlife reserve.  Pets are not allowed within this reserve. 

However, you can bring your trained and accredited assistance (service) animal, for example, your guide dog or hearing dog. However, you must also bring and show your animal's official certification as an assistance animal. Your assistance animal must remain on a lead at all times while on tour, in the surrounding area, in the car park and while on any part of the reserve.  This helps to protect the unique flora and fauna on the reserve. Also, as the NPWS conducts aerial baiting, to irradicate foxes and wild dogs, keeping your animal on a lead at all times also safeguards them. 


What food is available for people on restricted diets?

For breakfast and dinner at Chisolm's Restaurant, the menu includes vegetarian, gluten free and dairy free choices. 

Our Caves Cafe offers vegetarian choices throughout the day, for snacks and light lunches.

Please note that our food is neither kosher nor halal.  if you bring your own food, you are welcome to use our picnic areas.

Are there BBQ facilities available?

Due to COVID-19 restrictions there is currently no access to our BBQ areas.

Can I get all-day breakfast in Chisolm's Restaurant?

No. We have multiple dining options, such as High Tea. Also, the Caves Café serves delicious bacon and egg rolls in the morning, sandwiches, burgers, pizza, fish & chips etc. and other pre-packaged foods through the day.


What is the best cave to see?

There is no such thing as the ‘best cave at Jenolan’, as they are all very different.  It is like asking what is the best food on a menu.  It is a subjective choice. Your choice depends on several factors, including your fitness level and tour duration.  Age is also a factor, as not all caves are suitable for younger children, and some caves are too strenuous for less mobile adults.

Can I take photographs in the cave?

Yes.  Photography is permitted on all tours, although flash photography is discouraged. Tripods, monopods and selfie sticks are not allowed on tours, and may not be brought into any cave.

How many cave tours can I do in a day?

In a single day, the average adult can comfortably visit 3 show caves.


Is there camping at Jenolan Caves?

There is no campsite at Jenolan.

Does Caves House have Wi-Fi?

Yes we do have free wi-fi on the ground floor of Caves House. It is good enough to send texts and emails but cannot stream videos or video calls. We are constantly working to upgrade the bandwidth with our suppliers. When we upgrade the hotel, we will ensure there is wi-fi throughout.

Can I check in early?

Yes. Please contact us and put in a request. We will do our best to accommodate special circumstances.

Can I leave my luggage somewhere after checking out?

Yes. Please as our team at Caves House Reception.

Can I pay by Amex or Ali Pay?

Not yet. We will update our website, when we are able to accept any new mode of payments.

Can I get hypoallergenic linen in my room?

No, due to the heritage nature of the building and remote location. We are working with our suppliers to add this as a service. Until then, may we request you to carry your own.

Do you have room service and after-hours meals?

No. We will add this feature after the planned hotel upgrade and renovations in 2022.

What entertainment options do I have for my kids?

Mainly nature - caves and bush walks. Being a heritage building in a remote area, we request families to explore the flora and fauna around the Jenolan precinct. Please carry your own devices, board games, books or other items of interest.

What pillow options do I have?

No. We can provide extra pillows, but we do not have a pillow menu. 

Where is the nearest chemist?

Oberon, 30 km from Jenolan. Open 7 days, please check timings on https://www.oberonpharmacy.com.au/


Are the caves open for tours?

Four of our amazing show caves are open for guided tours. The extreme weather event (as well as Covid-19 restrictions) mean that only the Temple of Baal, Orient, Imperial (with Diamond Branch) and Chifley caves are open. All other show and adventure caves are closed. We hope to reopen more caves as soon as possible. Join our FB community or sign-up for our e-News to keep up to date with what caves are open.

Why are some of the cave tours still closed? When will they re-open? 

Most of our cave tours remain temporary closed, except for the Temple of Baal, the Orient, the Imperial (with Diamond Branch) and the Chifley. The extreme weather event (as well as the Covid-19) has put restrictions on our caves that mean all other show and adventure caves remain closed. This is due to maintenance requirements and the unique challenges of ensuring a COVID-safe environment within the caves, which have irregular spaces and narrow or confined passages.

Our team are working hard to fix the maintenance issues caused by the March weather event.

In regards to Covid-19 restrictions, along with the NSW National Parks and Wildlife Service, we are working to conduct risk assessments and plan to strategically begin reopening additional caves where and when it is safe to do so. We will provide further updates as they become available and subject to advice from the NSW Government’s Chief Medical Officer and NSW Health.

We hope to add more caves into our offering as soon as possible. Join our FB community or sign-up for our e-News to keep up to date with what caves we have open.

In the meantime we have a range of above ground experiences available, including walking tracks, wildlife spotting, a variety of food and beverage options from take away, to dine in and high tea experiences.

As we continue to carry out repair works to areas and infrastructure damaged by fire or flood we may have to close sections of the site. Areas that are closed are signposted and we continue to update the information on our website.

Do I need to pre-book?

Yes, the March extreme weather event (as well as Covid-19 restrictions) has meant we only have one access road in and out of Jenolan. Therefore, we have restrictions on how many guests we can have on site, to ensure their safety. This means pre-booking for all experiences, caves, dining and accommodation, is absolutely essential. You will not be able to access the precinct without a valid ticket. 

I have already toured the Orient, Imperial, Temple of Baal and Chifley. When are your other show cave and adventure caves opening up for tours?

COVID-19 restrictions, as well as some current works in the precinct due to the March extreme weather event, mean that we can only open up these caves. However we hope to be able to add more tours to our schedule. Please keep a look out on this website for the tour schedule, to see what is available. We will also announce added caves on our social media. In the meantime, we encourage you to visit even if you have already seen the current open caves as limited numbers on the tours mean you will experience a very exclusive tour. 

If I have already seen the Orient, Imperial, Temple of Baal and Chifley and don’t wish to tour again, what else is there to do at Jenolan Caves if the other caves and Blue Lake are closed?

Caves House is a great base to explore our region, including towns such as Oberon, Lithgow and Bathurst as well as other attractions such as Mayfield Gardens. There are also many walks and intriguing heritage still accessible around the Jenolan Caves precinct.

Chisholm’s Restaurant is also open and provides the perfect setting and delicious meals to relax with family and friends.

How many people are able to go on a tour at one time?

To ensure we are complying with the 2 square metre rule and 1.5 metres between family groups where possible, we are only able to guide 12 people in the Orient, 12 people in the Temple of Baal, and 20 in the Chifley, at any one time.

What COVID-19 restrictions apply to me if I want to visit?

You must wear a facemask at all times.

Public gatherings are restricted to a maximum of 100 people outside who do not live together. 

People who are in self-isolation or quarantine in response to COVID-19 are not permitted at Jenolan Caves.

Each enclosed area has signage indicating the maximum number of occupants based on the 2 square metre rule and restrictions as per the public health orders. Visitors are obliged to comply with these maximums and move to another area if the space is at capacity. In case of any issues please contact staff on duty.

If you are visiting Jenolan Caves, avoid busy areas. You must practice physical distancing and remain at least 1.5m from any other person not from your household where possible.

All visitors need to practice good hygiene; hand sanitisation stations will be available along with hand washing facilities.

To stay safe, it is best to assume that the last person who touched the surface before you has the virus. Visitors may wish to bring their own cleaning products for additional protection and peace of mind, in particularly for walking track or picnic areas.

Visitors should check the closure alerts on the Jenolan Caves webpage before visiting, as the situation is changing rapidly. 

What COVID-19 safe practices are in place for the cave tours?

We pride ourselves on the safety, comfort and enjoyment of our guests and as a result the following COVID-19 safe practices have been implemented for our cave tours at Jenolan:

  • Everyone must wear face masks on cave tours. We have a limited supply of masks in the event you are not able to supply your own.
  • All staff and guests advised to remain at home and get tested if they feel unwell.
  • Pre-booking accommodation, dining and cave experience is a condition of entry.
  • Cave tours are limited to the 2 square metre rule throughout the cave and we have limited the number of guests per tour in line with this.
  • Cave tours will be organised by household where possible and households to remain 1.5 metres apart where possible.
  • Visitors are required to bring their own sanitation supplies and practice good hygiene.
  • All cave handrails will be sanitised daily in each cave.
  • Records of visitors and staff will be recorded for the purpose of contact tracing and held for 28 days.
  • Hand sanitation stations are set up at the entry and exit to each cave tour (as well as in the accommodation and dining areas).
  • Reservation holders will provide names and contact details of all group members and will be required to do a Covid-19 check-in either at reception or at Chisolm’s restaurant upon arrival.

We have full COVID safety plans for all parts of our business. You can access them all here.

What extra precautions are in place?

Our priority is always the safety of our guests, staff and other visitors. Working with the advice provided by NSW Health and the State and Commonwealth Governments, we have put in place a COVID-safe plan.

Our COVID-safe plan includes a range of measures to reduce the risk associated with COVID-19 including but not limited to:

  • Hand washing and sanitisation stations are in place at key locations;
  • Physical distancing measures including; floor markers, reduced capacities in enclosed spaces based on the 2sqm rule and allowable capacities under the public health orders, 1.5m spacing of tables and furniture where possible;
  • We have increase our cleaning regimes with a focus on high touch areas;
  • Hygiene and social distancing posters are on display;
  • Individual menus are provided to each restaurant patron;
  • We have adapted our food service to reduce visitor and staff interactions and provide al a carte food service in our restaurant,
  • Payments are encouraged through card tapping services.

We are also asking all visitors to delay their visit if they have experienced any flu-like symptoms in the last 14 days such as a fever, cough, sore throat or shortness of breath, or if they have been in close contact with someone who has been diagnosed with COVID-19.

What if I am booking from a Covid-19 case location?

Please check the latest case locations at https://www.nsw.gov.au/covid-19 to determine if you are able to travel.

Do I need to wear a mask?

You must bring and wear a mask at Jenolan. You should also bring your own sanitation supplies and practice good hygiene.

If you are using our shuttle bus to get down to caves and hotel from the carpark, we cannot guarantee 1.5m between family groups, therefore you should wear a mask. Limited masks will be available for guests, so we recommend you bring your own.

What if I have booked a tour and feel unwell?

If you feel unwell, get tested, and do not visit Jenolan. We offer complete flexibility in booking arrangements. Our staff are happy to assist you by booking alternative dates, offering a voucher valid for up to three years or providing a refund if you need to cancel. If you require assistance, please call us on 1300 76 33 11.

Am I able to maintain 1.5 metres from other guests on the tours?

Cave tours are limited to the 2 square metre rule throughout the cave and we have limited the number of guests per tour in line with this. Cave tours will be organised by household where possible and households are to remain 1.5 metres apart where possible. The 1.5metre social distancing rule is highly recommended but not a mandatory health order from the NSW Government based on the revised health orders.  

Are you sanitising hand surfaces in the caves?

Yes, we are sanitising the handrails daily in each cave. We are using a sanitisation material that is recommended for COVID-19 but will not harm the cave environment. 

We have also provided hand sanitation stations at the start and end of each cave tour.

I tried to pre-book and the date I want to tour is not available. Can I just turn up?

No, due to new restrictions caused by the March extreme weather event, as well as COVID-19 restrictions, including complying with the 2 square metre rule and 1.5 metres between family groups where possible, we have reduced the number of guests per tour. Therefore we have very limited numbers.

Pre-booking your tour is a condition of entry and therefore if a tour is not available to book unfortunately you will need to pick another date. We apologise for the inconvenience but hope you understand the very limited number of tours and the reduced capacity that we are restricted to for the time being. We hope to be able to add more tours to our schedule soon. Please keep a look out on this website for the tour schedule to see what is available, we will also announce added caves and tours on our social media.

What is your booking/refund/cancellation policy?

We offer complete flexibility in booking arrangements. Our staff are happy to assist you by booking alternative dates, offering a voucher valid for up to three years or providing a refund if you wish to cancel. If you require assistance, please call us on 1300 76 33 11.

What is Dine and Discover?

It’s easy and fun. The NSW Government has launched Dine & Discover NSW, to encourage you to get out and about, to support dining, arts and tourism. If you are over 18, and a NSW resident, you can apply for Dine & Discover free vouchers, to use on or before June 30, 2022.

For each free voucher you redeem, a business will receive $25 from the NSW government, which will help stimulate our economy. It might not sound like much, but it will add up quickly. Go to Service NSW to find out how to apply for free vouchers, which can be used 7 days a week. If you qualify, you will receive 4 vouchers, worth $25 each:

  • two for dining-in at restaurants, cafes, bars, wineries, pubs and clubs, plus
  • two for entertainment and recreation, including cultural institutions, live music, and arts venues.

You can use one free voucher per day at Jenolan Caves.  When you arrive at Jenolan, redeem your voucher at our ticket office, so that we can scan it. You will not be able to tour your chosen cave or dining experience, without redeeming your free Dine & Discover voucher with us first.

Are you accepting Dine and Discover vouchers?

Yes, we have offers for our caves, Café and Chisolm’s Restaurant.

How long do I have to use my Dine and Discover vouchers?

Vouchers expire 30 June, 2022 so they need to be used before then.

Can I purchase a voucher with my Dine and Discover vouchers?

No. Future vouchers cannot be purchased with Dine and Discover. You will need to purchase an existing tour or dining experience before the 30 June, 2022.

Can I put my vouchers towards my accommodation package?

No. 

Can I put my vouchers towards a dining and cave tour combo?

No. Our meal (high tea or lunch) and cave tour combo is already discounted, and Dine and Discover vouchers cannot be used in conjunction with any other offers.

Can I use more than one voucher at a time?

No. You can use one voucher only, per person, per day. You can make a purchase with multiple vouchers if more than one person has a voucher, but you cannot use two of your own vouchers at the same time.

 

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Jenolan Caves Apps
4655 Jenolan Caves Road, Jenolan Caves, Blue Mountains NSW. Ph: 1300 76 33 11 or +61 2 6359 3911
Sydney Bucket List2011 Winner - Australian Tourism Awards

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