Jenolan Caves

Our COVID Safe Plan

Our Covid Safety Plans - we have every part of our business covered:

Do I need to pre-book?

Yes, to avoid disappointment and to ensure we are complying with COVID-19 safe procedures, all guests wanting to do a cave tour need to book in advance. We will not be allowing non-booking guests on tours until further notice. 

What if I want to book a month or more in advance?

At this stage, we are only opening up our tour schedule only a few weeks in advance. Please look out for the new schedule release that includes your date so you can book as soon as it becomes available.

I have already toured the Orient, Temple of Baal, Chifley and  Imperial. When are your other show cave and adventure caves opening up for tours?

We hope to be able to add more tours to our schedule soon. Please look out on our website for the tour schedule to see what is available. We will also announce added caves on our social media. In the meantime, we encourage you to visit even if you have already seen the current open caves, as limited numbers on the tours mean you will experience a very exclusive tour. 

Do I need to wear a mask?

Yes

What if I have booked a tour and feel unwell?

All guests that feel unwell are advised not to visit Jenolan and get tested. We offer complete flexibility in booking arrangements. Our staff are happy to assist you by booking alternative dates, offering a voucher valid for up to three years or providing a refund if you need to cancel. If you require assistance, please call us on 1300 76 33 11.

Am I able to maintain 1.5 metres from other guests on the tours?

Cave tours are limited to the 4 square metre rule throughout the cave and we have limited the number of guests per tour in line with this. Cave tours will be organised by household where possible and households are to remain 1.5 metres apart where possible. The 1.5metre social distancing rule is a mandatory health order from the NSW Government.  

Are you sanitising hand surfaces in the caves?

Yes, we are sanitising the handrails daily in each cave. We are using a sanitisation material that is recommended for COVID-19 but will not harm the cave environment. We have also provided hand sanitation stations at the start and end of each cave tour.

I have already seen the Orient, Temple of Baal, Chifley and Imperial, and don't wish to tour them again.  What else is there to do if the other caves and the Blue Lake are closed?

Caves House is a great base to explore our region, including towns such as Oberon, Lithgow and Bathurst as well as other attractions such as Mayfield Gardens. There are also many walks and intriguing heritage still accessible around the Jenolan Caves precinct. We have an information pack on all the things to do and see around Jenolan Caves and our region, which we can send via email or provide to you on arrival. Chisholm’s Restaurant is also open and provides the perfect setting and delicious meals to relax with family and friends.

I tried to pre-book and the date I want to tour is not available. Can I just turn up?

Due to COVID-19 restrictions, including complying with the 4 square metre rule and 1.5 metres between family groups where possible, we have reduced the number of guests per tour and therefore we have very limited numbers. Pre-booking your tour is a condition of entry and therefore if a tour is not available to book unfortunately you will need to pick another date. We apologise for the inconvenience but hope you understand the very limited number of tours and the reduced capacity that we are restricted to for the time being. We hope to be able to add more tours to our schedule soon. Please  look on our website for the tour schedule to see what is available. We will also announce added caves and tours on our social media.

What is your booking/refund/cancellation policy?

We offer complete flexibility in booking arrangements. Our staff are happy to assist you by booking alternative dates, offering a voucher valid for up to three years or providing a refund if you wish to cancel. If you require assistance, please call us on 1300 76 33 11.

4655 Jenolan Caves Road, Jenolan Caves, Blue Mountains NSW. Ph: 1300 76 33 11 or +61 2 6359 3911

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