Jenolan Caves

Our COVID Safe Plan

Our Covid Safety Plans - we have every part of our business covered:

Do I need to pre-book?

Yes, to avoid disappointment and to ensure we are complying with COVID-19 safe procedures, all guests wanting to do a cave tour need to book in advance. We will not be allowing non-booking guests on tours until further notice. You can book a weekend or public holiday cave tour with an accommodation or dining package, we have released our new tour schedule with bookings available up until the 15th March. At this stage we are releasing schedules two weeks in advance.

What if I want to book a month or more in advance?

At this stage, we are only opening up our tour schedule two weeks in advance. We have opened up bookings until the 15th March, so please keep a look out for the new schedule release that includes your date so you can book as soon as it becomes available.

If the date you want to tour is not available yet, you can book your accommodation or dining now and then contact us two weeks out to purchase your cave tour. Pre-book on this website.

Please remember, tours are via pre-booking only and the best way to keep up to date is to check this website sign up for our e-news or join our Facebook community.

I only want to book a weekend cave tour but there seems to be only packages with accommodation and dining? How can I book a cave-only tour?

To ensure we are complying with Covid-19 restrictions, we have reduced the amount of guests we are able to guide per tour (and we also only have five of our show cave tours open), this means there is a limited number of guests that are able to book tours so our phased opening approach means that most of our weekend tours can be booked with an accommodation or dining experience. We do have a limited amount of cave-only tickets available on weekends too. If you cannot see any tickets available it means we have sold out for that day, take a look at some other day options that are further out to see if there are some available. We have also released a greater amount of cave-only tickets available during weekdays. We do hope that we will be able to open up more tours, more caves and have more guests on our tours when restrictions lift further. In the meantime, staying at iconic Caves House or dining in one of the last remaining grand ballrooms in Australia is quite an experience so we encourage you to join us for a night or a meal and experience Caves House before she gets a much needed facelift next year.

I have already toured the Orient, Temple of Baal, Chifley, Imperial or Lucas. When are your other show cave and adventure caves opening up for tours?

COVID-19 restrictions as well as some current works happening at the precinct mean that we can only open up these caves from the 30th November, however we hope to be able to add more tours to our schedule soon. Please keep a look out on our website for the tour schedule to see what is available, we will also announce added caves on our social media. In the meantime, we encourage you to visit even if you have already seen the current open caves as limited numbers on the tours mean you will experience a very exclusive tour. 

How many people are able to go on a tour at one time?

To ensure we are complying with the 2 square metre rule and 1.5 metres between family groups where possible, we are only able to guide 12 people in the Orient, 12 people in the Temple of Baal, 20 in the Chifley & Imperial, and 25 in the Lucas cave, at any one time.

What COVID-19 restrictions apply to me if I want to visit?

Public gatherings are restricted to a maximum of 100 people outside who do not live together. 

People who are in self-isolation or quarantine in response to COVID-19 are not permitted at Jenolan Caves.

Each enclosed area has signage indicating the maximum number of occupants based on the 2 square metre rule and restrictions as per the public health orders. Visitors are obliged to comply with these maximums and move to another area if the space is at capacity. In case of any issues please contact staff on duty.

If you are visiting Jenolan Caves, avoid busy areas. You must practice physical distancing and remain at least 1.5m from any other person not from your household where possible.

All visitors need to practice good hygiene; hand sanitisation stations will be available along with hand washing facilities.
To stay safe, it is best to assume that the last person who touched the surface before you has the virus. Visitors may wish to bring their own cleaning products for additional protection and peace of mind, in particularly for walking track or picnic areas.

Visitors should check the closure alerts on the Jenolan Caves webpage before visiting as the situation is changing rapidly. Some closures remain in place following the recent bushfires and floods or for other operational purposes.

What COVID-19 safe practices are in place for the cave tours?

We pride ourselves on the safety, comfort and enjoyment of our guests and as a result the following COVID-19 safe practices have been implemented for our cave tours at Jenolan:

  • It is strongly recommended that guests where masks on the tour. We will have a limited supply of masks in the event you are not able to supply your own.
  • All staff and guests advised to remain at home and get tested if they feel unwell.
  • Pre-booking accommodation, dining and cave experience is a condition of entry.
  • Cave tours are limited to the 2 square metre rule throughout the cave and we have limited the number of guests per tour in line with this.
  • Cave tours will be organised by household where possible and households to remain 1.5 metres apart where possible.
  • Visitors are required to bring their own sanitation supplies and practice good hygiene.
  • Visitors are encouraged to wear face masks.
  • All cave handrails will be sanitised daily in each cave.
  • Records of visitors and staff will be recorded for the purpose of contact tracing and held for 28 days.
  • Hand sanitation stations are set up at the entry and exit to each cave tour (as well as in the accommodation and dining areas).
  • Reservation holders will provide names and contact details of all group members and will be required to do a Covid-19 check-in either at reception or at Chisolm’s restaurant upon arrival.

You can access a full copy of our COVID-19 Safe Plan for cave tours on our website, jenolancaves.org.au

What if I am booking from a Covid-19 case location?

Please check the latest case locations at https://www.nsw.gov.au/covid-19 to determine if you are able to travel.

Do I need to wear a mask?

We strongly recommend you bring and wear a mask. You should also bring your own sanitation supplies and practice good hygiene.

What if I have booked a tour and feel unwell?

All guests that feel unwell are advised not to visit Jenolan and get tested. We offer complete flexibility in booking arrangements. Our staff are happy to assist you by booking alternative dates, offering a voucher valid for up to three years or providing a refund if you need to cancel. If you require assistance, please call us on 1300 76 33 11.

Am I able to maintain 1.5 metres from other guests on the tours?

Cave tours are limited to the 2 square metre rule throughout the cave and we have limited the number of guests per tour in line with this. Cave tours will be organised by household where possible and households are to remain 1.5 metres apart where possible. The 1.5metre social distancing rule is highly recommended but not a mandatory health order from the NSW Government based on the revised health orders.  

Are you sanitising hand surfaces in the caves?

Yes, we are sanitising the handrails daily in each cave. We are using a sanitisation material that is recommended for COVID-19 but will not harm the cave environment. 

We have also provided hand sanitation stations at the start and end of each cave tour.

I have already seen the Orient, Temple of Baal, Chifley, Imperial and Lucas caves, and don't wish to tour them again.  What else is there to do if the other caves and the Blue Lake are closed?

Caves House is a great base to explore our region, including towns such as Oberon, Lithgow and Bathurst as well as other attractions such as Mayfield Gardens. There are also many walks and intriguing heritage still accessible around the Jenolan Caves precinct. We have an information pack on all the things to do and see around Jenolan Caves and our region, which we can send via email or provide to you on arrival. Chisholm’s Restaurant is also open and provides the perfect setting and delicious meals to relax with family and friends.

I tried to pre-book and the date I want to tour is not available. Can I just turn up?

Due to COVID-19 restrictions, including complying with the 2 square metre rule and 1.5 metres between family groups where possible, we have reduced the number of guests per tour and therefore we have very limited numbers. Pre-booking your tour is a condition of entry and therefore if a tour is not available to book unfortunately you will need to pick another date. We apologise for the inconvenience but hope you understand the very limited number of tours and the reduced capacity that we are restricted to for the time being. We hope to be able to add more tours to our schedule soon. Please keep a look out on our website for the tour schedule to see what is available, we will also announce added caves and tours on our social media.

What is your booking/refund/cancellation policy?

We offer complete flexibility in booking arrangements. Our staff are happy to assist you by booking alternative dates, offering a voucher valid for up to three years or providing a refund if you wish to cancel. If you require assistance, please call us on 1300 76 33 11.

Jenolan Caves Apps
4655 Jenolan Caves Road, Jenolan Caves, Blue Mountains NSW. Ph: 1300 76 33 11 or +61 2 6359 3911
Sydney Bucket List2011 Winner - Australian Tourism Awards

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