Jenolan Caves

Our COVID Safe Plan

Areas and Visitor Services open to the public

  • In line with advice from the Australian and NSW Governments on easing of restrictions, Jenolan Caves has re-opened our hotel, Chisolm’s Restaurant, Caves Café, and some of our walking tracks, where it is safe to do so.
  • From the 30th November, Jenolan has reopened five of its show caves, the Orient, Temple of Baal, Chifley, Imperial and Lucas caves.The rest of our show cave tours and adventure cave tours remain closed, this is due to the unique challenges of ensuring a COVID-safe environment within the caves, which have irregular spaces and narrow or confined passages.
  • Jenolan Caves will continue to make assessments to allow visitor activities to recommence in line with government advice on how we should manage health and safety risks to visitors and staff, as well as available resourcing to maintain facilities.
  • Our availability of walking tracks will vary daily as we continue to carry out repair works after the impact of fire and floods. Please drop into the Caves House Reception or Gift store to get a map and find out what is available on the day of your visit. A welcome pack is available for all overnight guests.
  • We have a range of above ground experience available to guests, including walking tracks, wildlife spotting, a variety of food and beverage options from take away, to dine in and high tea experiences.
  • Decisions about which facilities will be opened will be made on a case-by-case basis based on risk assessment processes.
  • Visitors should also check the Jenolan Caves website prior to their visit for details of what visitor services and areas are available/open for use.

Signs will be in place to inform visitors of the changes, including facilities and areas that remain closed. It is an offence to disobey signage or instructions from an officer and NSW Police.

COVID-Safe Precinct

Visitors should check the closure alerts on the Jenolan Caves webpage before visiting as the situation is changing rapidly. Some closures remain in place following the recent bushfires and floods or for other operational purposes.

We pride ourselves on the safety, comfort and enjoyment of our guests and as a result the following COVID-19 safe practices have been implemented for our cave tours at Jenolan:

  1. We strongly recommend that you wear a face mask while on your tour. We have a limited supply of masks if you are not able to supply your own.
  2. All staff and guests advised to remain at home and get tested if they feel unwell.
  3. Pre-booking accommodation, dining and cave experience is a condition of entry.
  4. Cave tours are limited to the 2 square metre rule throughout the cave and we have limited the number of guests per tour in line with this.
  5. Cave tours will be organised by household where possible and households to remain 1.5 metres apart where possible.
  6. Visitors are required to bring their own sanitation supplies and practice good hygiene.
  7. All cave handrails will be sanitised twice daily in each cave.
  8. Records of visitors and staff will be recorded for the purpose of contract tracing and held for 28 days.
  9. Hand sanitation stations are set up at the entry and exit to each cave tour (as well as in the accommodation and dining areas).
  10. Reservation holders will provide names and contact details of all group members and will be required to do a Covid-19 check-in either at reception or at Chisolm’s restaurant upon arrival.

You can access a full copy of our COVID-19 Safe Plan for cave tours here.

Visitor responsibilities

  • Visitors are responsible for their own safety and are expected to maintain social distancing of 1.5 metres where possible. Gatherings of up to ten people are now permitted, but social distancing requirements also apply within these groups, unless they are members of the same household.
  • As more facilities and equipment become available for use, visitors are reminded to be mindful of touch-points and practice good hygiene. Normal cleaning procedures are in place, but JCRT cannot guarantee that surfaces and touch-points are sterilised.
  • To stay safe, it is best to assume that the last person who touched the surface before you has the virus. Visitors may wish to bring their own cleaning products for additional protection and peace of mind.
  • If you are unwell, please stay at home.
  • Jenolan Caves Staff and NSW Police are patrolling national parks to ensure visitors are complying with physical distancing measures and other public health orders. It is an offence under the law to disobey temporary closure signage or the direction of national parks officers.
  • If a national park or other public space is too crowded to practice physical distancing, it is your responsibility to leave the area. Please do not wait to be instructed by JCRT or Police.
  • If visitors do not comply with physical distancing requirements, we may need to close some areas and facilities.

Are the caves open for tours?

Yes, five of our show caves are open from 30 November to 15 February (and available for booking now). The current tour schedule includes the Temple of Baal, Orient, Chifley, Imperial and the Lucas. Due to COVID-19 restrictions, including complying with the 2 square metre rule and 1.5 metres between family groups where possible, we have reduced the number of guests per tour, and therefore in January, weekend and public holiday cave tours are currently only available to purchase with a Chisolm’s dining or accommodation booking and via pre-booking only. We also have a limited number of cave-only tickets available on weekdays (excluding public holidays). Ensure you pre-book to avoid disappointment. From February 2, cave-only tours can be booked on both weekdays and weekends.

Why are some of the cave tours still closed? When will they re-open? (especially when some of your tours have opened and other group activities such as gyms and cinemas have reopened)?

Most of Jenolan’s Cave Tours remain temporary closed, except for the Temple of Baal and the Orient, the Chifley, Imperial and the Lucas caves. This is due to the unique challenges of ensuring a COVID-safe environment within the caves, which have irregular spaces and narrow or confined passages.

Along with the NSW National Parks and Wildlife Service, we are working to conduct risk assessments and plan to strategically begin reopening additional caves where and when it is safe to do so.

We will provide further updates as they become available and subject to advice from the NSW Government’s Chief Medical Officer and NSW Health.

Our website and social media channels will be updated as our operations change, signing up for our e-news or following us on social media is the best way to stay up to date.

In the meantime we have a range of above ground experiences available, including walking tracks, wildlife spotting, a variety of food and beverage options from take away, to dine in and high tea experiences.

As we continue to carry out repair works to areas and infrastructure damaged by fire or flood we may have to close sections of the site. Areas that are closed are signposted and we continue to update the information on our website.

Do I need to pre-book?

Yes, to avoid disappointment and to ensure we are complying with COVID-19 safe procedures, you must book in advance. We will not be allowing non-booking guests on tours until further notice. You can book a weekend or public holiday cave tour with an accommodation or dining package, we have released our new tour schedule with bookings available up until the February 15. At this stage we are releasing schedules two weeks in advance.

Why can I only book a tour in until the 15th of February?

In an effort to remain flexible with our operations and avoid any disappointment for our guests, we are only opening up our tour schedule two weeks in advance for a short period. This allows us to adapt the schedule and hopefully add more tours as soon as we are able to.

What if I want to book a month or more in advance?

At this stage, we are only opening up our tour schedule two weeks in advance. We have opened up bookings until February 15, so please keep a look out for the new schedule release that includes your date so you can book as soon as it becomes available.

If the date you want to tour is not available yet, you can book your accommodation or dining now and then contact us two weeks out to purchase your cave tour. Pre-book on jenolancaves.org.au.

Please remember, tours are via pre-booking only and the best way to keep up to date is to check out website jenolancaves.org.au, sign up for our e-news or join our Facebook community.

I only want to book a weekend cave tour but there seems to be only packages with accommodation and dining? How can I book a cave-only tour?

To ensure we are complying with Covid-19 restrictions, we have reduced the amount of guests we are able to guide per tour (and we also only have five of our show cave tours open), this means there is a limited number of guests that are able to book tours, so our phased opening approach allows weekend and public holiday cave tour bookings for our accommodation and dining guests during January. However, there are some cave-only tickets available during weekdays (excluding public holidays). From February 2, we will have cave-only tickets available on weekends and weekdays. We do hope that we will be able to open up more tours, more caves and have more guests on our tours when restrictions lift further. In the meantime, staying at iconic Caves House or dining in one of the last remaining grand dining rooms in Australia is quite an experience so we encourage you to join us for a night or a meal and experience Caves House before she gets a much needed facelift next year.

I have already toured the Orient, Temple of Baal, Chifley, Imperial or Lucas. When are your other show cave and adventure caves opening up for tours?

COVID-19 restrictions as well as some current works happening at the precinct mean that we can only open up these caves for now, however we hope to be able to add more tours to our schedule soon. Please keep a look out on our website for the tour schedule to see what is available, we will also announce added caves on our social media. In the meantime, we encourage you to visit even if you have already seen the current open caves, as limited numbers on the tours mean you will experience a very exclusive tour. 

How many people are able to go on a tour at one time?

To ensure we are complying with the 2 square metre rule and 1.5 metres between family groups where possible, we are only able to guide 12 people in the Orient, 12 people in the Temple of Baal, 20 in the Chifley & Imperial, and 25 in the Lucas cave, at any one time.

What COVID-19 safe practices are in place for the cave tours?

We pride ourselves on the safety, comfort and enjoyment of our guests and as a result the following COVID-19 safe practices have been implemented for our cave tours at Jenolan:

  1. We strongly recommend that you wear a mask on your tour. We have a limited supply of masks if you are not able to supply your own.
  2. All staff and guests advised to remain at home and get tested if they feel unwell.
  3. Pre-booking accommodation, dining and cave experience is a condition of entry.
  4. Cave tours are limited to the 2 square metre rule throughout the cave and we have limited the number of guests per tour in line with this.
  5. Cave tours will be organised by household where possible and households to remain 1.5 metres apart where possible.
  6. Visitors are required to bring their own sanitation supplies and practice good hygiene.
  7. All cave handrails will be sanitised twice daily in each cave.
  8. Records of visitors and staff will be recorded for the purpose of contact tracing and held for 28 days.
  9. Hand sanitation stations are set up at the entry and exit to each cave tour (as well as in the accommodation and dining areas).
  10. Reservation holders will provide names and contact details of all group members and will be required to do a Covid-19 check-in either at reception or at Chisolm’s restaurant upon arrival.

You can access a full copy of our COVID-19 Safe Plan for cave tours on our website, jenolancaves.org.au

Do I need to wear a mask?

We strongly recommend you bring and wear a mask. You should also bring your own sanitation supplies and practice good hygiene.

What if I have booked a tour and feel unwell?

All guests that feel unwell are advised not to visit Jenolan and get tested. We offer complete flexibility in booking arrangements. Our staff are happy to assist you by booking alternative dates, offering a voucher valid for up to three years or providing a refund if you need to cancel. If you require assistance, please call us on 1300 76 33 11.

Am I able to maintain 1.5 metres from other guests on the tours?

Cave tours are limited to the 2 square metre rule throughout the cave and we have limited the number of guests per tour in line with this. Cave tours will be organised by household where possible and households are to remain 1.5 metres apart where possible. The 1.5metre social distancing rule is highly recommended but not a mandatory health order from the NSW Government based on the revised health orders.  

Are you sanitising hand surfaces in the caves?

Yes, we are sanitising the handrails twice daily in each cave. We are using a sanitisation material that is recommended for COVID-19 but will not harm the cave environment.

We have also provided hand sanitation stations at the start and end of each cave tour.

I have already seen the Orient, Temple of Baal, Chifley, Imperial and Lucas caves, and don't wish to tour them again.  What else is there to do if the other caves and the Blue Lake are closed?

Caves House is a great base to explore our region, including towns such as Oberon, Lithgow and Bathurst as well as other attractions such as Mayfield Gardens. There are also many walks and intriguing heritage still accessible around the Jenolan Caves precinct. We have an information pack on all the things to do and see around Jenolan Caves and our region, which we can send via email or provide to you on arrival. Chisholm’s Restaurant is also open and provides the perfect setting and delicious meals to relax with family and friends.

I tried to pre-book and the date I want to tour is not available. Can I just turn up?

Due to COVID-19 restrictions, including complying with the 2 square metre rule and 1.5 metres between family groups where possible, we have reduced the number of guests per tour and therefore we have very limited numbers. Pre-booking your tour is a condition of entry and therefore if a tour is not available to book unfortunately you will need to pick another date. We apologise for the inconvenience but hope you understand the very limited number of tours and the reduced capacity that we are restricted to for the time being. We hope to be able to add more tours to our schedule soon. Please keep a look out on our website for the tour schedule to see what is available, we will also announce added caves and tours on our social media.

Jenolan Caves Apps
4655 Jenolan Caves Road, Jenolan Caves, Blue Mountains NSW. Ph: 1300 76 33 11 or +61 2 6359 3911
Sydney Bucket List2011 Winner - Australian Tourism Awards

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